TSC is expanding their service to its telephone customers.
Starting Monday, TSC is expanding the places and telephone exchanges that customers can call — most likely reducing customers long-distance fees.
“Our local calling area is expanding,” TSC Marketing and Sales Director Randy Bosler said. “Today our local calling area is rather limited, so we have really expanded our calling area for any TSC customer — they will be able to call any telephone in Auglaize and Allen counties. They also will be able to call Celina as well. This goes into effect Monday, July 2.”
For example, today TSC customers in Wapakoneta can call Wapakoneta and Cridersville as part of their local service, while customers in St. Marys can call St. Marys, Wapakoneta and Cridersville.
Starting Monday, TSC residential and business customers can call people in Lima and Celina, Bluffton and Minster as part of their basic service. It will no longer be a long distance call.
Last winter TSC officials began working on the proposal to expand the calling area. They had received approval from the Public Utilities Commission of Ohio, but they faced no opposition since they were expanding their service at no additional charge.
“In fact, customers will likely see a decrease in their telephone bill because of the fact they will no longer be charged long-distance fees for calling Lima or outside the Wapak-Cridersville area,” Bosler said. “Those with land-lines will most likely see a decrease in their monthly costs.”
He said the only change for TSC customers is they will likely have to reprogram their speed dial functions or automated calling numbers because they no longer will have to dial “1” or a long-distance access code number.
Bosler said the change was made in response to TSC officials talking with their customers and the affect cell phones are having on the industry.
The marketing and sales director said TSC customers can make as many calls and talk for as long as they want with people in the expanded calling area, unlike cell phone plans which are typically limited by minutes or the number of calls or additional charges apply when calling a person with a cell phone through a different carrier.
Having a landline also provides another benefit, Bosler said.
“We feel the biggest benefit is 911,” Bosler said. “We have a fairly sophisticated 911 system nationwide and if you have a land-based landline then the information is transferred immediately, as far as the address, the telephone number, the name of the homeowner, it all goes right to the 911 center.
“As far as a cell phone, that number is not readily available,” he said. “A cell phone may give a general idea of where the distress call is coming from but it won’t give the finite details such as address and name.”
He said this becomes crucial when a person is unable to talk and time becomes of the essence.
He also noted the airwaves are subject to hacking, while a landline is much more difficult to intercept a conversation.